Embarking on an audit doesn’t necessarily mean that it will radically change things and improve the services overnight. There is only so much that the audit can achieve. So ensure that you are both aware of the limitations and benefits of the project – don’t promise the earth and be patient!
Mercian adopts a variety of methods to promote tenant and community involvement with formal and informal residents’ groups, focus groups and partnerships Sandwell Metropolitan Borough Council – is a large urban authority, managing 37,000 properties in the Black Country – with 27 neighbourhood offices large estates and Easy Online Property Valuation a traditional and well used representative tenant participation structure of associations and committees, but with a proven track record of trying and testing new methods and approaches The Wrekin Housing Trust – a transfer housing association managing 12,000 homes, based in and around the former new town in Telford. Wrekin has few Tenants’ Associations, but active and influential tenant involvement is delivered by a tenants’ pane The Chartered Institute of Housing – managed the grant on behalf of the Government. Funded with £50,000 of Innovation Into Action money, match funded by the landlords, running over two to three years, three very different landlord organisations, operating in different ways in very different circumstances, came together to deliver the Tenant Auditors Project.
The differences were productive: sharing viewpoints, different expectations and alternative ways of approaching the same issue, proved enlightening to partners and helpful to the project Just thinking it may be a good idea is not really enough. It is really important from the outset that both the landlord and tenants fully understand and agree the reasons why carrying out a tenant audit is a good idea Just thinking it may be a good idea is not really enough. It is really important from the outset that both the landlord and tenants fully understand and agree the reasons why carrying out a tenant audit is a good idea Doing it as a PR exercise won’t work. Tenants will see through this veneer and the implications are that there will be a number of very disaffected tenants who will lose confidence with their landlord Make sure that you do what you say you will do. Tenants need to know that their input will make a difference and that their recommendations will be acted upon.